Why do I keep getting messages that say I have an invalid account number when I try to track my order status?

This is happening because of one of two reasons.

Reason 1: You are entering the wrong order number

Your order number is a 7 digit number.

The e-mail confirmation you receive will start with an A but the actual order number only consists of the numerical digits. If you are still experiencing problems, please contact our support at This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Reason 2 You are required to register first.

You are required to register to the website first before viewing your account status